Libraries debate on letter page continues...

Whilst the letters page of a local paper may not the ideal place to conduct a conversation it does indicate the extent residents need to go to seek clear information. As yet, despite requests, not one notice of the decision to market test all thirteen libraries has gone up in any Croydon library.


There has been an exchange of letters in the Croydon Guardian which you can find here, here and here  This was followed  by a response from Cllr Sara Bashford on 10th August 2011 in the Croydon Guardian which is reproduced here:

Tracie Parry is back on the case this week.  She writes in today's Croydon Guardian letter page, which you can find on page 18 of the E-edition here, with the full version of the letter she submitted reproduced below (omissions highlighted).
   

It is all very well for Councillor Sara Bashford (All information on library changes is but just a click away, Your Say, 10th August) to say that residents have had several notifications of “the process we are going through” – referring to the council’s library market-testing exercise. However, despite what she says, the council have not gone out of their way to keep residents informed. Moreover, whilst the letter page is not the place to conduct a conversation it does indicate the extent residents need to go to seek information.

As far as I can see at no stage has the council made a clear and concise announcement about the market-testing exercise which affects all 13 libraries and not just the six that were previously being consulted upon.   and in fact would have made a valuable and more inclusive contribution to the process. And where she says the decision to carry out this work came as a direct result of listening to the views of thousands of library users – is she not forgetting that these thousands were the ones responding to the original consultation i.e. only the six libraries threatened with closure. How and when were the views of residents who use the other libraries going to be gathered and considered? Hence the suggestion of a cross-party commission which would have allowed all residents a say and in fact would have made a valuable and more inclusive contribution to the process.

Perhaps any future information should also be put clearly in print in the libraries. I still find it hard to believe that the responses from the initial consultation led the council to conclude residents had such little faith in them that the only option was to insist it be taken out of their hands and run by another authority or organisation rather than look at other income-generating ideas like on-site cafes or advertising. 

If it does turn out that the library service is put out to tender then I can only hope the council chooses wisely and does not just look at profits before ensuring a comprehensive, professionally-run and efficient library service can be made available to all.

We are thankful to Tracie for sharing the full text of her letter with the campaign group.  Probably due to space the Guardian were unable to print the letter in full but in editing it, cut out several important points that she raised.

Chance to have your say on Croydon libraries...

With a decision imminent many Croydon residents are still unaware of the market-testing undertaken on Croydon libraries, with a view to progressing outsourcing them ALL to a private company, other local authorities or other interested groups. Campaigners regularly meet with people who are not only unaware but laugh at such a prospect in disbelief. Unfortunately it is not a joke. A recent spate of correspondence in the Croydon Guardian here, here and here illustrates the point of the council's coyness to make an announcement.

Perhaps part of this reticence to announce the plans clearly and proudly to residents is that it would appear to be a admission by Croydon Council that they are unable to effectively manage their network of thirteen libraries.

Croydon Labour councillors challenged Croydon's Conservative Council to agree to an Independent cross-party library review.  This would have afforded all residents an opportunity to have a say on Croydon libraries and to explore ways to keep Croydon libraries locally owned and accountable to local people. This was rejected by Conservative councillors and the market testing exercise was launched.

Croydon Labour councillors are still keen to hear your views so that they can represent the views of Croydon. There is further information here. There is a survey which takes only moments to complete. Please take a moment to have your say.

There is also an opportunity to send a message using the contact tab or to sign up to email updates.

Please help spread the word!

Residents comments disregarded and many denied a say on libraries

We are very thankful to the Croydon Guardian who has raised the issue of the silence over Croydon libraries in their letters page over the past few weeks, which you can read here, here and here .


What may not be clear to residents though is why campaigners would be claiming that many have been denied a say and that residents' comments have been disregarded.  We are happy to set out our justification for this:

• Despite admitting that the responses to the Libraries consultation were predominantly from the users of the six libraries listed, the council are now happy to deny giving all Croydon residents an opportunity to have a say by consulting the users of the other seven libraries or agreeing to Labour's cross part commission on libraries. 

• The council are equally happy to disregard Question 6 in the consultation, which allowed residents the opportunity to indicate they did not wish any changes to the library service by prioritising the ‘do nothing’ option over any closure of any library, which campaigners know was the preferred option of the majority.  

• They are also happy to deny requests under Freedom of Information for a breakdown of the comments that informed the decision, claiming it would be too costly, which is surely an admission in itself that even the most rudimentary analysis of responses received has not been undertaken. 

Library campaigners certainly did not get the message that residents wanted the council to find an alternate organisation to run the libraries.   

By refusing to provide a breakdown of the 412 responses  that Cllr Sara Bashford claims informed this decision  it is very unclear how many well intentioned responses of adding a cafe or other money generating venture, suggestions of sponsorship, advertising and so forth have been used to indicate a vote for outsourcing to other organisations.   

• Many residents are completely unaware of the 'market sounding' exercise as the council has denied residents clear information, not advertised the decision and has failed to make clear ALL Croydon libraries are included, not just the original six under threat.  

• Despite assurances, Campaign groups and Residents' Associations continue to be denied any official update on the situation or any information since the decision to market test was taken on 13th June.

The lack of openness, lack of clarity and lack of information naturally raises suspicions that, come September, the fate of Croydon libraries will be presented, fait accompli, denying residents any say on the matter.

Library users have been denied say on future

A local resident wrote to the Croydon Guardian to express concern at the complete lack of information available to Croydon residents on libraries, Kept in the dark over Croydon Libraries. This was responded to by Councillor Eddy Arram, reproduced here, who refuted Ms Parry's claims, so the campaign group responded and are pleased to be included in the Croydon Guardian letter page this week:

I was very surprised by Councillor Eddy Arram’s letter (We have listened and are responding over libraries, July 20) which was written in reply to Ms Parry’s excellent letter.  

Like Ms Parry I share the concern that residents are being kept in the dark over libraries. The decision to market test involves all 13 libraries and not just the six that were the subject of the original consultation. 

Residents are yet to see one official notification of this decision so many are still unaware.  Not even a simple A4 notice has been spotted in any Croydon library. 

Even national campaigners, such as Public Libraries News, point to Croydon’s reticence to be proud of the decision and note that the market sounding exercise was almost impossible to find on the council's website, and there was only a fortnight for private companies to register an interest in any case.  

The cross party commission into libraries offered by Labour would have been a productive move and have given all residents a say in the future of libraries and the opportunity to explore all options yet Coun Arram seems to think to do so would disregard the views of all those who have already responded. It would not have meant disregarding what has already been said - as surely this would be a major contribution to the process - but would allow those who had not responded, and particularly users of libraries not subject to the original consultation process, an opportunity to have their say.

Residents spoke up in their thousands and the council is ‘listening’ by disregarding what they said, denying users of the other seven libraries a say and hiding their decision.  I think that certainly counts as keeping residents in the dark! 

Elizabeth Ash 

Sanderstead Library Campaign Group

www.savesandersteadlibrary.co.uk

But why do campaigners believe that many residents are being denied a say and the council is disregarding what residents have told them?  We'll be following that up in our next post...

Cllr Maggie Mansell speaks out on Croydon libraries

The following was printed in the Croydon Advertiser letters page on 15th July and is reproduced here with kind thanks to Cllr Maggie Mansell.

Since the Croydon Advertiser broke the news that the Libraries may be privatised (Croydon Advertiser 3 June, and subsequent reports) the Labour shadow cabinet has heard from an expert on Libraries, and community representatives. The Cabinet meeting received a paper reporting that the community was against closure of any Libraries.

The new proposal is “market testing” of the Library service, including the Central Library and all the district libraries, which could result in a decision to privatise or outsource to another council or voluntary organisation. My concern was that the paper did not define the service to be provided, and the paper was full of “maybe”, no firm guarantees. Labour councillors’ questions elicited some important assurances that I would like put on record.

Cllr Fisher says that the buildings will remain the property of the Council. The council will allow and facilitate an in-house staff bid.

Our concerns are that the overheads are high including an IT system, renegotiated by the Tories; there is no service specification, no business model, no option appraisal; there are efficiency savings to be made but we want Croydon to have the benefit, not another council or a private company.

The Library already gives good service. There are savings to be made with service improvements, decision making could be devolved to local level and local people should be involved. We expect a proper option appraisal would rule out privatisation very quickly, because it will be more expensive by comparison with other models.

Labour offered to work with the council in a proper commission, and we asked for a pre-decision Scrutiny. The Tories have opted for the Scrutiny process. This will be an opportunity to examine different service developments and management options. I would be glad to receive any suggestions from staff or users.

Maggie Mansell

Labour Spokesperson on Libraries, Culture and Sport

Setting the record straight...

The possible fate of Croydon's network of 13 libraries was revealed in a Sunday Express article a month ago, naming Croydon as the latest council considering a deal with the US firm LSSI. We have already made initial comments on this article in our previous post.

The following week the Leader of Croydon Council admitted in the local press that Croydon's CEO, Jon Rouse and Wandsworth's CEO had indeed met with LSSI.  Although it seems Wandsworth is not keen to be associated with this meeting, denying their involvement.  Further details here. 

The Sunday Express article sets out that, despite concerns, some believe the firm LSSI should be given a chance. They then went on to quote the views of a sole library campaigner in Croydon.

Despite library campaign groups in Croydon working together no one knew of this latest 'development', nor could anyone understand the basis of the comments made. The article, and the quotes in particular, sparked concern from library campaigners from within and beyond Croydon who made contact immediately to try to remedy the situation. The paper has been contacted to be made aware of the inaccuracies. Four weeks on with no further clarification we set out to do just that as this misinformation should not remain unchallenged. 

The following are quotes from the article, followed by comments reflecting the more representative view of library campaigners in Croydon.

“The alternative is libraries closing so we have to consider what they are offering”

Sara Bashford, the lead Cabinet member on Libraries, has already made very clear that no library will close; Croydon Council say that they are committed to not closing any library. This was also clearly announced at the Labour Shadow Cabinet meeting on Monday 6^th June.

The threat of closure was a ploy used by some councillors and MPs throughout the consultation process to encourage people to step up to volunteer or accept a lesser service and, in the absence of any clear formal council announcement, it is unhelpful to perpetuate the view that the treat of closure still hangs over Croydon libraries.

“It is a very divisive subject and feelings run high but our position is if we can keep the library open and meet standards on staffing and service, let’s see what it brings.” 

Croydon Library Campaigners have spoken out on behalf of Croydon residents.  They have tried to spread the word of the decision to ‘market-test’ and are well aware of the grave concerns held in regard to the work of companies such as LSSI.  This is well documented in a series of posts here.  These concerns have been aired at meetings also. 

“We have fantastic library staff who know most people by name and they may not stay. That is a big concern because their presence makes the library what it is, just as much as the books and the building do.”

Anyone in Croydon will be will be aware of the difficulties in libraries. The internal reshuffle has meant a greatly reduced workforce in libraries, often with a constant stream of library staff from all across the borough working in different libraries.  The inevitable result of this is that libraries have staff, many of whom do not know the library, the community it serves, let alone most of its users by name!  

  

This begs the question could it be that some Croydon libraries are not being subjected to the tangible loss of service and problems experienced elsewhere due to this greatly reduced workforce in libraries?

“We want to protect them (the staff) but, ultimately, we are fighting to keep the library open. If we were in one of the nearby London boroughs, the library would have been closed and everything would have gone.”

This overlooks that other London boroughs have saved their library service without closure, including the neighbouring London borough of Merton, and other boroughs such as Hackney, Hillingdon and Tower Hamlets.

Part of the concern of library campaigners and residents has been the vital need to maintain a level of qualified and highly experienced staff.  There has also been a genuine outpouring of concern for the staff themselves. The level of stress staff have been subjected to has been immense and cracks have already started to show in this respect. Library users watch staff struggle to cope with the reduced staffing levels already in place, which has resulted in longer queues, difficulty coping with the workload shared between so few, incorrectly processed loans and the such like. It is distressing to watch committed library staff suffer under such conditions with the threat of further job losses still looming.

Residents and councillors also spoke out at the Labour Shadow Cabinet meeting about concern over this as well as the need to maintain the pay and conditions of staff.

This statement does not represent the views of the residents or other campaign groups in this respect either.

“Croydon agreed this week to market-test the library system..... despite all the philosophical and political arguments, libraries are still closing.”

And goes on to add:

“It seems LSSI has something to offer. We have to be realistic and do what we can to keep libraries open.”

But the Council has already given assurances to keep ALL its libraries open.

At the Shadow Cabinet meeting, councillors, library campaigners and residents voiced concerns about outsourcing, privatisation and the involvement of companies such as LSSI, who have a poor track record, and Laings, who are already heavily involved with Croydon Council. Any involvement with these or other such companies was denied.

What exactly LSSI seems to have to offer is not clear.  If details are available they have certainly not been shared with any other campaign group or resident to anyone's knowledge.

In conclusion, the misinformation in the statements reported is clearly unhelpful. The statements are not reflective of the real situation, nor reflective of the stance of the various libraries campaign groups in Croydon.  Comments such as these just add further to the scaremongering tactics and misinformation that have been employed throughout this consultation process; a process that has been extremely divisive throughout. They need correcting and we hope we have done so here.

It is important now, more than ever, that all Library campaign groups and communities across the borough continue to work together for the best outcome for our libraries and for the remaining staff who man them. 

Media coverage of Croydon Libraries

We are thankful to the local papers who have given the Libraries Consultation coverage, but we note a reluctance to cover the Libraries issue in any great depth and what has occurred in Sanderstead in particular. We've tried to link to the stories and letters printed wherever possible on our website, but this has not always been possible as much of this is not available on line.

We are also very thankful to Inside Croydon who have not only brought the Libraries consultation issue to the fore with their excellent coverage but who have tackled some of the thornier issues. Anyone who has not yet visited Inside Croydon may like to take a look.  They are covering the important issues relevant to Croydon.  The latest article on Croydon Libraries is here.

But why, we wonder, has Croydon gone so very quiet on libraries?

Public Libraries News is keeping a close eye on the situation and has uncovered details that many residents have been unable to find.  In one of their recent posts they comment,

"Croydon also appear to be going down the privatisation route but doesn't appear to be proud about it.  Their "market sounding exercise" document is almost impossible to find on their website and, also, there is only a fortnight for private companies to register an interest."

You can read the full Public Libraries News post here.

All 13 libraries are subject of this 'market testing' exercise and Croydon claim that they are working with Wandsworth in order to do this.

If you spot any announcement of this in any Croydon library or anywhere else please let us know so we can link to it.  As this decision was taken at Cabinet on 13th June it seems Public Libraries News are right in that Croydon is anything but proud of the decision.