Increasing the cost of running libraries - So #Croydon

It is shameful that £250K was wasted on a procurement process that sees Croydon awarding the libraries contract to JLIS, a subsidiary of John Laing, but the farce does not end there.

The procurement process was sold to residents as a way of saving money, by working with Wandsworth, therefore offering economies of scale. Laing  is  a company that is already heavily involved in Croydon, including the building of the shiny new council HQ, which Croydon council  insists is being built at nil cost, and a £450m regeneration scheme.  The truth is exposed as various deals are already coming unstuck. If you want further details Inside Croydon covers this issue extensively.

But Wandsworth appointed GLL, a not-for-profit company with some expertise in running libraries, employing experienced librarians to oversee the provision.  They were chosen as they offered 'best value for money' - their tender representing not only the lowest price of the short-listed bidders but also realising the highest score in evaluations.

As Cllr Timothy Godfrey points out, the deal stuck in Croydon will not realise any saving. In fact it will cost Croydon more than offering the contract to GLL or continuing the management of libraries in house, to the tune of a cool £4m over the life of the contract and no economies of scale realised.

The shocking figures for Croydon libraries were released in the recent CIPFA data, where back office costs, long identified as a huge barrier to the efficient and cost-effective running of Croydon libraries, are exposed as completely out of all proportion with any well run library service. This is no news to campaigners or the Labour opposition in Croydon as this was highlighted early on as a reason to reconsider the procurement process not only by Labour's Godfrey but by Tim Coates, who attended a shadow cabinet meeting and presented the stark facts to all in attendance, including the then Conservative lead on libraries Cllr 'Booktoken' Bashford.

Given this, it is unbelievable that Croydon would plump for a more expensive deal with Laing than to tackle the problem that they created in the efficient running of Croydon libraries or opting to let GLL run services, jointly with Wandsworth, at least excusable as it is cheaper and better than what is already on offer.

Thanks to Private Eye for covering the story - Issue 1331, available in all good newsagents.

Private Eye - page 28 of Issue 1331 - 11 January - 24 Jan. 2013

So we have a greatly reduced spec, no economies of scale and a hugely inflated cost to Croydon, in order to outsource our libraries to Laings (JLIS). 


You really couldn't make it up!

Have what little say you can on New Addington Library

The closure of the purpose-built New Addington library is not negotiable, according to sources. The decision was taken without any consultation with library users and local residents.The closure of the library, which many suspect is to make way for a Tesco store or similar, is being pitched to the public as a relocation.


The library will be moved into the nearby CALAT (Adult Education) building, joining CALAT, Job Centre Plus and The Little Stars Nursery, who currently occupy the space. In addition to adding library services the centre will also provide housing and council enquiry services and will be renamed The New Addington Hub.  That's an awful lot to pack into an already well-occupied and well-used space!

The move has been delayed several times, originally announced by Cllr Sara Bashford back in January 2012, via the local press when she struggled to come up with feasible responses to the obvious questions a move like this raised, such as exactly where would the library space be allocated within the building and she was unable to give any reassurances regarding book stock. Admitting she simply did not know what space the library might be able to occupy seems a very inadequate level of detail on which to base such a major decision.

Since then there has been an extensive cull of books in preparation for the move, leaving row upon row of empty shelves and top shelves 'filled' with books displayed, front on, to help fill the void. The valuable courses run at the CALAT Centre have been cut also, as has much of their teaching space, in order to accommodate the new hub.

The latest news though is that a consultation has been launched to find out what library users value, and copies are available in the library yet a press release regarding this is yet to be released.

The consultation is pretty basic. The council are not asking what impact this new arrangement might have on you, the resident, but then it is very difficult to say with such scant information.

If you wish to have what little say the council will permit you to make, you can find the adults' and the children's consultation documents on line here: http://www.croydon.gov.uk/democracy/consultations/newaddington

The closing date is 21 October, 2012 - a Sunday when not one of Croydon libraries is open to receive your response and Royal Mail will not be delivering.

Unfortunately the hard copies, only just hitting libraries this week, already muddy the waters as they are clearly printed with the closing date of 30th September. No doubt residents will be delighted to learn that that Cllr Tim Pollard, who replaced Cllr 'Booktoken' Bashford as lead in the area of libraries, is carrying on the Croydon tradition of flawed library consultations.

Has LSSI pulled out of the race?

The latest news comes from Alan Wylie's Stop the Privatisation of Public Libraries blog.  Has LSSI withdrawn from the the bidding process to run Croydon and Wandsworth Libraries? Who knows?

Certainly Croydon assured residents who responded to the libraries consultation in huge numbers, numbers never seen before in any other consultation process run by Croydon, that they would be kept informed, yet nothing could be further from the truth. Residents have been astounded at the garbled messages delivered by Cllr Bashford since the consultation and the lack of sound information. It appears that Cllr Pollard, who took on responsibility for libraries in the recent cabinet reshuffle, has taken a leaf out of Cllr Bashford's book, adopting her approach of complete silence on the matter.

Croydon residents and library campaigners rely on announcements from Wandsworth and information from national campaigners to piece together what might be the case, with regard to our libraries.

Not long after Civica withdrew from the tendering process, allowing an in-house bid from Wandsworth to be added for consideration,  it seems LSSI may have followed suit and withdrawn.

Read more here.

Word is that the final shortlisting has been put back to July from the intended June date, where five will be shortlisted to three. At this rate it seems there will be few left in the process from which to choose.

Perhaps it might be timely to remind Cllr Pollard, who is also deputy leader of Croydon Council, of the campaign group. Save Croydon Libraries campaign was formed from the Save Sanderstead Library Campaign after it became clear that all Croydon Libraries were under threat, even though users of only six libraries had been consulted.  Our reasons for setting up the campaign are set out here, although unsurprisingly the link on the Croydon Council website no longer works!

We set up the campaign group to engage with the council, as advised by the council, yet have had no real engagement to date. So Cllr Pollard, if Croydon really do stand by their words,

"We really do value the time and effort you make to tell us what you think."

we look forward to hearing from you very shortly.  It is not too late to put things right.

Council flouting its legal agreement

Another library article in the local press, still not online so reproduced here.

Croydon Guardian article May 23, 2012

Croydon is accused of flouting its legal agreement to run Upper Norwood Library (UNJL) jointly with Lambeth Council.  

Whilst the UNJL consultation document gave the option to keep funding at existing levels, Croydon library campaigners are acutely aware that in the previous consultation on six Croydon libraries, Croydon chose to ignore the 'do nothing' option. Will it be the same for Upper Norwood?

The options Croydon put to Lambeth before the launch of this consultation certainly do not support continued support from Croydon:  http://www.soslibrary.blogspot.co.uk/2012/01/croydons-treatment-of-upper-norwood.html but perhaps most damning is the details Inside Croydon exposed of Croydon's dealings with Lambeth early on in the process.  

Purley Festival promoting Croydon libraries!

Purley Festival runs from 25th June to 1st July and their Twitter account has tweeted about "special events" being run in Purley Library as part of the festival.

A regular weekly event promoted under the banner of Purley Festival.

Seems this is, yet again, a case of Croydon residents taking the matter of promoting Croydon libraries into their own hands. Whilst we await details directly from Purley Festival organisers we sought out the details for ourselves, on the Croydon Council website.

Nothing listed under Events in Croydon Libraries

Nothing additional under the events listed in Purley Library tab, other than the regular activities on offer.

Nor is there anything out of the ordinary listed in the Events listings for the week of Purley Festival.

We look forward to receiving full details of the additional events and are keen to promote them as we regularly hear of residents struggling to find details of events in Croydon libraries as advertising is so poor and erratic.

But it will come as no surprise to many of us that Cllr Tim Pollard, newly appointed to the role for overseeing libraries, is quick to follow in the steps of his predecessor, Cllr Sara Bashford, in taking the credit for the work of residents promoting libraries and denying problems with the service on offer.

In the Croydon Guardian, online Cllr Pollard is quoted,

"The events at Purley Library during the festival week cater for all age groups with a range of interests and many encourage whole-family participation. 

Some of the activities are regular events at the library, while others are one-offs, adding extra dimensions from music, fashion and craft as well as literature and discussions about China and Croydon- a measure of the diverse nature of what our libraries offer." 

Dare we remind Cllr Pollard of the events regularly cancelled in Sanderstead Library, the library in his own ward?  The promised list of volunteers, he claimed were so keen to help, that never materialised for the Summer Booktrail, resulting in activities being cancelled, just one example.

Cllr Bashford was caught out by the Bookseller for the lack of any promotion of any events for National Libraries Day, which resulted in hard pushed staff cobbling together displays such as this at only a day's notice.

UK Citizenship test or Highway code anyone?

Let's hope that a community pulling all the stops out, in their own time, to promote Purley and its facilities, including its library; a library who campaigners believe is still lucky enough to have a qualified librarian attending, unlike many other Croydon libraries, is supported by Cllr Pollard and Croydon Council.

We'll post full details of all events in the library that week when we can establish details.

News from Crystal Palace: BASHFORD BROUGHT TO BOOK - UPDATE

Residents are encouraged by campaigners to continue to send in comments to be taken into consideration by Croydon after Cllr Tim Pollard has given his assurance that comments will be taken into consideration in the consultation.


The message reads, 

 "Cllr Tim Pollard confirmed Croydon council will continue to accept comments re the provision of library services in Upper Norwood onUNJL.ENQUIRIES@croydon.gov.uk as part of (the) consultation.If you would like to support your library by asking Croydon to continue to fund our library or perhaps indeed encouraging them to invest more. The library campaign would definitely encourage you to email." 

A Campaign spokeswoman added: "And I would too. "It'll take you two minutes. "Go on, go on."

Read the full post here:


News from Crystal Palace: BASHFORD BROUGHT TO BOOK - UPDATE: BASHFORD BROUGHT TO BOOK - UPDATE   Cllr Sarah Bashford has lost the 'culture' part of her cabinet job in a reshuffle by Croydon coun...

www.unlc.or.uk

Croydon spends £40K on library consultant

The Croydon Advertiser has covered the news that £40K is being spent on a consultant to oversee the outsourcing of all Croydon libraries. You can read the full article here. 

We encourage you to read the comments, including those of the campaign group:

“Anyone who wants more details can follow @SaveCroydonLibs @SaveSanderstead on twitter, the blog soslibrary.blogspot.com and website www.savesandersteadlibrary.co.uk 

We need to ask ourselves why is Croydon Council so shy to share any details of their plans. The council only consulted on six libraries, ignored the "do nothing" option and admit it was mainly the users of only those libraries who responded. They have denied residents the breakdown on 412 responses they say informed their decision and are outsourcing the whole network without consulting users of the other libraries. 

There is also the plight of Upper Norwood Library @SaveUNlibrary and the announcement that New Addington Library will close and move to a yet unknown part of the cramped accommodation within the CALAT centre.”

and the detailed response by Cllr Timothy Godfrey:

“Basically Croydon Conservatives have lost control of the budget. The Library budget is approx £8million a year. They run 12 libraries and one central library for this. Upper Norwood Library, run jointly with Lambeth costs £400,000 a year (it is far larger than a branch library) with £200,000 being contributed by Croydon. 

Given how popular all the Croydon libraries are, with residents keen to get involved and support their local library, this is a golden opportunity to devolve the running of the libraries to local library panels. Keep the staff on Croydon payroll. Devolve the library budget, just like the government did over 15 years ago to schools (LMS) and you could end up with big savings and involve the community in setting priorities, and help to grow library use. 

Based on the costs of the much larger Upper Norwood Library, a budget saving of at least £1.8million could be made. Here is the maths:
Croydon branch libraries 12 x £400,000 = £4.8millionCroydon Central Library and home book service = £1.2millionUpper Norwood Library Contribution = £200,000Total budget requirement = £6.2millionBudget surplus: £1.8million
Instead of spending £40,000 on an expensive consultant, the Council should work with the local community to release a new era in community run libraries.  

I have set these plans out at full council and have written about this on my blog (timothygodfrey.net) You can read the post in full here.  I have also has an article published on this on the website of the national Co-operative party (party.coop).

The Tory Council ignore these positive suggestions because they are only interested in selling our libraries off in one contract and not working with local Croydon communities."

The comments left clearly demonstrate that local residents view the council's plan as ludicrous.

Save money by chucking £42K at it, and the rest!

Anyone else find it curious that Cllr Sara Bashford, who gave her assurances that residents would be kept informed of developments on libraries, omitted to mention this position being advertised back in December?

That's the same Cllr Bashford who assured residents their views would be listened to, yet disregarded the data from parts of the the council consultation document on six libraries as the document was confusing.

The same who took the decision to outsource all 13 libraries on the basis of this flawed consultation, involving just six libraries in any case.

The very same council who got caught out meeting with LSSI before the decision to explore outsourcing was taken.

That's also the council that have not been able to fully answer FOI requests for the breakdown of responses that Cllr Bashford claims informed the decision to outsource.

The same that assured residents no libraries would close, though since then jointly run Upper Norwood is under threat and then the closure of New Addington was announced. But surely there would be reassurances about how Croydon might provide a service to this area.  Apparently not.  According to the newspaper article Cllr Bashford rubber-stamped the death of New Addington Library without any regard for the space that might be available in the CALAT Centre nor could she give any reassurances about the bookstock that might be accommodated.

Gavin Barwell MP won't be drawn on the situation, still claiming no library will close.

That's also the council who have been caught out for not advertising National Libraries Day but then again why would this be any different? Whilst other authorities celebrate libraries and promote the activities they offer Croydon have for some time now been erratic in publicising events, some receiving no publicity at all!

And let's not forget the great book cull, still continuing to be noted by residents across the borough, which Croydon also failed to mention to residents. Seems less is more.  So Croydon!

The same who kept silent about the shortlisted organisations.

Not a great track record for transparency, is it?

Croydon Libraries bidders named but campaigners' concerns misrepresented

Save Croydon Libraries Campaign appreciates the Croydon Guardian covering the ongoing saga of Croydon Libraries with a further article on their website today but we do question why they will not engage directly with the campaign group to verify the facts. The same article went into the printed edition, without correction.

No one debates that the local press must have great difficulty verifying the real situation as Cllr Sara Bashford and Croydon Council are almost silent on the matter, pushing through the privatisation of all thirteen libraries, knowingly having only consulted with the users of less than half the libraries in the network.


Since then the Upper Norwood Library run jointly with Lambeth has run into trouble as Croydon no longer wishes to provide funding for it. Cllr Sara Bashford is also quoted in the local press announcing the closure of New Addington library without any planning of the space that might house the 'replacement' of this well-used, purpose built library or what book stock might be available.  In her own words, when asked if the new building will house the same number of books as it does presently, Cllr Bashford is quoted as saying she could not make any promises.

"I could not say there will be the same number of books definitely," she explained."We do not know what the square footage available will be in comparison with the library."

How reassuring.

The Save Croydon Libraries Campaign continues to work with and receive information from residents across the borough as well as national campaigners. We can only assume this Croydon Guardian article is based on the information which first appeared on Alan Wylie's excellent Stop the Privatisation of UK Public Libraries blog on March 20th and in the detailed article by Inside Croydon on March 21, which contains a great deal of research into the organisations involved.


To clarify, Save Croydon Libraries Campaign is not concerned that outsourcing the network of libraries will lead to immediate closure. During the bidding process, Croydon have already altered the plan by announcing the closure of  New Addington. Prior to this there was a drastic reduction in staffing in our libraries and then a huge cull of book stock. Croydon were also caught out by residents and the Bookseller for their woeful lack of activity for National Libraries Day - hard-pushed staff cobbling together some makeshift displays at short notice, to cover up the omission, after the Bookseller article was released. Thanks to residents who have sent us photos and the facts across the borough. In many locations there was nothing to photograph and enquiries met with blank expressions or apologies for not being aware but here is just a sample of the details we were able to record.  Judge for yourself.

 No special activities and leaflets on the board without actual dates for activities, though printed for January to March 2012. What does "one Saturday a month" actually mean and how can people plan to attend if the date is not available?

 Children's display in a Croydon Library.  Enticing choice of reading matter, don't you agree? This was taken early on in the day.  The resident straightened the books casually thrown at the display.

 The entrance display was a real treat. UK Citizenship test booklet anyone, or perhaps you fancy brushing up on the Highway Code?

 A children's display in another library, though no adult display.  At least better than some with no display at all.

And this has to be our favourite.  The only activity that perhaps might have been considered special was author  Monica Carly at Central Library that day.  But can you spot the similarity?  An eagle-eyed resident did and these events are being held at other libraries too. Unfortunately Croydon hold few of local author Monica Carly's books in stock but that is a minor detail surely!


We've already covered the concerns regarding LSSI's early involvement and their track record in the US and the Inside Croydon article along with Alan Wylie's blog covers many of the concerns with privatisation of libraries in general and the organisations Croydon have short-listed specifically.


We do not believe residents want external organisations to run our libraries. Why would we want someone else to make a profit from our libraries? We want the local authority to run the service effectively, correctly and to provide the comprehensive service that is not available to many at the moment.


We want staff to work without undue stress, with training and with knowledge of the local communities that they serve. Residents do not want staff to apologise, as they do with great regularity now. Residents are greatly concerned for staff who deliver a service under extreme pressure, often with little or no training. Residents are concerned that we will lose even more of out loyal experienced and qualified staff.


And things could surely not get any worse. We already experience a greatly reduced service in our libraries, and this is nothing new. National campaigners listen to Croydon and are aware of the problems in Croydon.  We really need the local press to back residents on this and expose what is really going on before it is too late.


As always, we remain open to offering the local press all the evidence we have and to put you in touch with a wide range of residents affected across the borough.  National campaigners are aghast when we've shared details with them. What do you think Croydon Guardian? Will you afford us the same coverage that is offered to campaign groups elsewhere?


Updated 29/03/12

"Residents help shape future of libraries" in Wandsworth

The text from today's Wandsworth press release can be read in full here.

Wandsworth announce that Friends of Libraries groups could be rolled out to libraries across the borough to create more community involvement in the service. Wandsworth Council has agreed that a Friends of Tooting Library pilot group be established as a model for the creation of similar groups across Wandsworth.The Friends of Tooting Library will be formed of local residents, stakeholders, current library members and those who have been recommended by an existing Friends member.

The group's primary task will be to support the maintenance and development of the library, ensuring it meets the needs of local people and encourages participation and community involvement.

It will also aim to strengthen partnership working, raise funds, promote and publicise the library's services, and act as a co-ordinating body for volunteers and the additional services they help deliver at the Tooting site. 

This raises the serious question how it is possible for Wandsworth, a local authority that has made a commitment with Croydon to outsource all libraries in both boroughs, to make such a move whilst still consulting with the undisclosed five short-listed organisations bidding to run libraries in both boroughs.  It certainly did not stop Croydon closing New Addington LIbrary. Nor has it stopped Croydon enlisting volunteers.

The press release goes on to state that,

"The move represents on ongoing drive by the council to give members of the community an opportunity to take part in the running of various services. The founding pilot group will be established by converting the Tooting Library Management Advisory Committee into the Friends of Tooting Library.Decisions of the group on any one topic related to the library would be achieved by majority votes, but individual members would be free to dissent should they wish."

And Wandsworth's Cllr Jonathan Cook, Wandsworth's culture spokesman, is quoted,

"This plan will enable residents to help shape Tooting Library's future by allowing them to play a part in its maintenance and development. It is designed to allow the community to take a more hands on role in the library that they use, that they are passionate about, and that they want to see thrive."

More concerning though, Cllr Cook adds,  

"And if the Friends of Tooting Library pilot group proves successful, it is our hope that similar groups will be set up at all of the borough's libraries so more communities can get involved with their local library."

How is this possible, in the middle of the outsourcing? Is this the plan on the table for both boroughs or have relationships already broken down?

Croydon under fire for National Libraries Day

The Bookseller carries an article which mentions Croydon and its response to promoting National Libraries Day, which will be marked by libraries around the country, holding hundreds of special events. The full Bookseller article is here.

The Bookseller points out that some councils have come under fire for failing to schedule any special events for the day. Kent was the first authority to come under criticism, now followed by Croydon. We previously covered the Croydon story here.   

Again we have an unidentified spokesperson for the council making statements on behalf of the council, refuting the claims of Elizabeth Ash, a Croydon library campaigner, who spoke on behalf of the Save Croydon Libraries Campaign. The nameless official claimed that there were,

"a number of events taking place under the National Library Day banner this Saturday, including an author reading by Monica Carly and a Manga workshop by Chie Kutsuwada. Other events include Rhymetime and Storytime in several libraries." 

The campaign group sought to clarify the situation over the past month. The facts are:

•  residents across the borough reported they could find no information about any special events going on locally.
•  residents' enquiries to staff were met with the response they knew nothing of National Libraries Day, even as late as yesterday, just two days before National Libraries Day.
•  a resident who emailed an enquiry, some weeks back, when she could get no information in branch, still awaits a response.
• There is still no reference to National Libraries Day in any library or on the council website.
• The activities that the council claim are being run under the National Libraries Day banner are regular activities, run in any case. A look at the council's website will confirm this. There is no reference to National Libraries Day against these events either. In fact, if you compare this weekend with next, there are far more activities running next weekend than this.
• Manga workshops are part of the work undertaken by the MyVoice project in Croydon, funded by the Reading Agency, and have been running for some time.
• Cllr Sara Bashford, although taking up valuable time at this week's council meeting, regaling us with her tale of a long overdue book being returned, made no mention of National Libraries Day. She also made not even the most fleeting reference to National Libraries Day in her Cabinet member bulletin or in any of the written questions or her verbal responses given to a number of supplementary questions asked.

The only activity that might just be considered as an 'additional' event this weekend is the author, Monica Carly, reading from her second novel, The Golden Thread.  A search of the on line catalogue shows that only three of her books are held in Croydon Libraries.

  

Residents have also noticed that recent author events have offered the opportunity to purchase the books being promoted. Here is just one example.

And a search of the catalogue shows not a single copy of this book is held in any Croydon library.

As one resident remarked,

"It's hardly promoting the use of our libraries, is it!"  

If Croydon are planning to celebrate National Libraries Day tomorrow it highlights the colossal lack of effort that has been put into promoting the day or the events they purport to be running under the National Libraries Day banner. Even the staff themselves were unaware.  Quite shocking when you consider the effort going into National Libraries Day activities and their promotion elsewhere. 

Is it any wonder, given the evidence, that residents and campaigners doubt the word of yet again another nameless, faceless council spokesperson?

Croydon denies intention to sell its share of Upper Norwood Library

Croydon's treatment of Upper Norwood Joint Library has appeared in the Evening Standard today. You can read the article here: Legal row 'an excuse to close Library'

The article reports that Upper Norwood Library's future is in doubt after Croydon pulled out of the agreement in place to fund the library jointly with Lambeth. Croydon funding will only last until April 2012. 

The article also reports that,

"Local residents claim Croydon wants to sell its share of the building - an allegation denied by the council."

But who denied this claim?  The proposition put to Lambeth was very clear, as we outlined in an earlier post. 

1. Buy Croydon’s half share of all UNJL assets and accept responsibility for the UNJL.
2.  Take a lease of Croydon's half share in the premises and become solely responsible for the UNJL.
3. Agree that the library will be sold with the proceeds, after settlement of all costs, equally divided between the two boroughs.

Deidre Mahon, a member of the Upper Norwood Library Campaign group is quoted in the Evening Standard article, 

"This is about a disagreement between two councils and they're using a legal agreement to get out of providing a community library....Croydon have asked their valuers to go in and be discreet about it and plan to sell their share. If Croydon walks away and there are no alternative monies to fund the shortfall there's no way the library can stay open."

This certainly accords with Inside Croydon's account of events, which includes the text of a letter sent by Croydon's CEO, Jon Rouse, to his Lambeth counterpart, outline just such a plan.


What possible motive would Croydon have for setting out such a plan and then undertaking a valuation exercise of the freehold of the property and its assets, at an estimated cost of £6,500, if they do not intend to act on this? Rouse's letter makes clear that Croydon are still pursuing the options of selling off the library or of leasing the building for three years only, with an option to buy at the end of the lease. 

At no point does there seem to be any mention of Croydon exploring any other options other than cutting and running.

Questions for Cllr Sara Bashford

We wrote of our doubts regarding the veracity of this article in the Croydon Advertiser only yesterday.

You can read it here. 


Were we just a little cynical, we wondered?  But then  this seemingly unrelated article in the Streatham Guardian was brought to our attention, regarding the full Lambeth Council meeting, held on Wednesday 25th January 2012. 


Here, amongst the other details of council business and the plight of Streatham Library, 
is this statement,  

"Councillors also approved a motion condemning Conservatives at Croydon Council for their decision to withdraw funding the Upper Norwood Library, which is jointly run by both councils."

No wonder Cllr Sara Bashford was so keen to give the Croydon Advertiser another Croydon Council "exclusive" on libraries, trying to spin things in a more positive light.

Can Lambeth really be getting things so very wrong? Has Croydon really reversed its decision to withdraw from the management of Upper Norwood Joint Library, along with withdrawing any further financial support? We doubt it.

We will publish any comment Cllr Sara Bashford chooses to provide to make clear the situation. She has not engaged with campaigners so far but we remain open to hearing from her.  Let us and all Croydon residents know the real situation please, Cllr Bashford.

• What is the current situation with regard to Upper Norwood Joint Library and what financial commitment has been made, if any, post April 2012?

• And what is the exact situation with Croydon libraries in general? 

You gave the message that all libraries were reprieved, there would be no closures, but word reaches us that New Addington is to close.  It will be shoe-horned into limited space in the CALAT (Adult Ed) Centre, along with the Job Centre, an existing nursery and CALAT (who campaigners were told knew of the loss of half their teaching space of six classrooms BEFORE the consultation results were made public or move announced). It has been reported that you, as cabinet member with responsibility for libraries, took this decision without knowing what space might be available to accommodate the library. You could also not make any commitment as to to the level of  book stock that might be available in the new setting - suspected to be the foyer area with revolving door, making it unsuitable as insecure for those with young children.

A local group 'New Addington Pathfinders' seem to be allaying fears of concerned residents by advising that library users can order any book they desire. This has not been the case since at least April 2011, as some have already pointed out.  Added to this, any reservation from within the Croydon libraries network attracts a charge of £1.10 - quite a tall price to pay for a free public library service - not only pay for the privilege of reserving a book you wish to borrow because it is not held in your library but with the added cost in time in the delay accessing the item required. Some residents report delays of six to eight weeks, including books showing as being in stock in another Croydon library. If this policy has been amended we are sure Croydon residents will be delighted.

And why is the book stock being boxed up, across the borough?  Is it true that the lure of selling off stock at 10p an item to an external company, who will sell on what they can, and recycle what they can't, really the prime motive?  Is it a tactic to reduce the book stock to pave the way, as a sweetener, for those bidders who are successful in procuring the service, to allow them to make the claims to have improved the book stock of the service, as they will be able to regarding the now depleted permanent staffing? Or is it really a promoting of Croydon Libraries, that "less is more" - less choice leads to more borrowing?  Very interesting thinking indeed.  We have to share with you that this particular 'strategy' has elicited quite a bit of amusement, indeed belly-laugh, laugh out loud moments! - If only it were not such a serious issue, Cllr Bashford.

We are offering you the opportunity to speak with us, negotiate, communicate and give a clear position to Croydon. Please take up our offer.

If you would like Cllr Bashford to speak frankly, maybe you might like to prompt her by requesting she respond to this post.  You can email her at: sara.bashford@croydon.gov.uk

And do let us know how you get on.  Feel free to BCC or CC us in at soslibrary@hotmail.co.uk or add your comments here.

Please remember to add a name to your posts.  It adds more weight!

More Croydon spin - Upper Norwood Joint Library

The following post appeared on the Croydon Advertiser website early Saturday 28th January, reproduced below.

The article states that Croydon and Lambeth Councils have met to discuss the future of Upper Norwood Library. The future of the 111-year-old library, in Westow Hill, has been cast into doubt after Croydon terminated its joint agreement with Lambeth. It points out that a packed public meeting was held in November 2011 as a result of this, and that Lambeth Cllr Florence Nosegbe explained to all at this meeting, that,

"...she had been trying to get Croydon around the table, but to no avail."

The Croydon Advertiser goes on to state that,

"Now both parties have met and talks have been described as "positive".

But described as positive by whom? Certainly a strange journalistic style to employ. No direct quote from Lambeth's Cllr Nosegbe nor any comment from the very active campaign group for this library. Why could this be?

The only offering from the Advertiser, something that will not come as any great surprise to most Croydon residents, is a quote from Croydon's Councillor Bashford, dubbed "Book Token" Bashford by the sometimes acerbic but always astute blog, Inside Croydon, which has covered the Croydon libraries in multiple posts such as Croydon's timeline of deceit and the secret meetings and outsourcing plans for our libraries.

The Advertiser quotes Cllr Bashford,

"The latest update is there have been meetings in the second week of January between Lambeth and Croydon. We've talked about how we can move forward and it was very constructive. We haven't said we are closing the library, what we said is we can't work with Lambeth in the way we have in the past."

Many welcomed the news and saw it as a cause for celebration, given the dismal history of this much loved, well used, efficient library, jointly funded by Lambeth and Croydon Councils. You can find the full sorry story on the Upper Norwood Library Campaign site but here is just a snippet of the problems in recent years. A quick look at this and it can't  help escape the reader's notice that Croydon Cllr Eddy Arram is again referred to in less than favourable terms here, but we've covered the antics of this councillor on libraries before here and more recently here, where he seems to have earner the title of "gaff-prone Eddy".

But the following questions need to be posed:

Why only a comment from Croydon's Cllr Bashford and not from her Lambeth counterpart, Cllr Florence Nosegbe?

Why no comment from any one of the hundreds of people who turned out in force for the public meeting in November?

And perhaps, most curious of all, why refer to a meeting held two weeks prior?  Why the delay?  And why no mention of the public meeting held only the night before?

Could it be that this was a ploy to deflect from the focus of campaigners, holding an Emergency General meeting, only the night before this article was posted? Wouldn't this have afforded the Croydon Advertiser the ideal opportunity to assess views for themselves directly and to get real quotes from actual people involved on all sides? Wouldn't any decent journalist seek to get all views on the situation and attribute comments to real people, rather than just referring vaguely to,

".. talks being described as "positive". "

Well, we'd like to draw attention to the following statements made, apparently not available to the thorough team at the Croydon Advertiser but found by many residents and library campaigners within hours of their release. We think they shed a slightly less rosy hue on the situation and help to explain the reason for the carefully chosen words of Croydon Council.

 From Cllr Steve Reed, the Leader of Lambeth Council on Friday 27th January, 2012

"Lambeth Council supports the Upper Norwood Joint Library and we want to see it continue serving the local community into the future. We oppose the Croydon Conservatives’ attempt to close it down by withdrawing their share of the funding. Croydon’s claims that there has been any breach of the Agreement by Lambeth is untrue and is a smokescreen behind which they hope to hide their plans to close the library down. By cutting funding without a year’s notice we believe it is Croydon who have breached their legal obligations and the joint agreement.

Lambeth commits to maintaining our share of funding for this library. We call on Croydon to withdraw their immediate closure plans, withdraw their plans to sell off the building, and sit down with us and community representatives to agree a way forward. We would like to explore the idea of setting up a community trust to own and run the Upper Norwood Joint Library with funding from both Lambeth and Croydon councils. We believe that will safeguard the library from future attempts by Croydon Council to close this library.”

This was accompanied by a statement from Croydon Labour Leader Cllr Tony Newman, 

“Can I thank Steve and his team in Lambeth for standing alongside the community and Croydon's Labour Councillors in fighting Croydon Conservatives clear attempt to close the Upper Norwood Library, a community trust would secure the libraries long term future and remove the threat of Councillor Fisher ever holding a gun to the libraries head again."

Then there was this statement Croydon Cllr Sara Bashford gave to the Upper Norwood Library Campaign for the meeting held on Friday evening,

‎"I am pleased that discussions are now taking place between Croydon and Lambeth. We are discussing possible ways forward for the future of UNJL. Croydon's position on entering a new agreement has not changed but we hope the discussions will allow Lambeth to develop new management arrangements for the Library, in line with the report on libraries produced by their Commission recently. However, these discussions are on-going, so there is, as yet, no outcome to report."

And one for her counterpart on Lambeth Council, Cllr Florence Nosegbe,

"Unfortunately the discussions with LB Croydon have not progressed as far as I would have liked – as you can appreciate a number of Officers and Councillors were away over the Christmas period.

I know that a number of residents are worried about the future of the Library, however Lambeth’s position as I started when I attended the meeting in November 2011, has not changed. We still remain committed to the library and working with the campaign group, local residents and councillors to secure its future."

Perhaps Cllr Bashford and the Croydon's Conservative group are particularly keen to send out vaguely worded positive messages after Inside Croydon exposed the shocking approaches Croydon have been employing. You can read the full text of the Inside Croydon post here, including the text of a letter from Jon Rouse, Croydon's CEO, to his counterpart in Lambeth, outlining Croydon's firm decision, unreasonable time frames and pleas for discretion - which many interpret as pleas for secrecy. 

And let's not forget the actual words of Cllr Bashford in her statement (our emphasis), 

"Croydon's position on entering a new agreement has not changed but we hope the discussions will allow Lambeth to develop new management arrangements for the Library, in line with the report on libraries produced by their Commission recently. However, these discussions are on-going, so there is, as yet, no outcome to report."

Seems pretty clear what the real situation is when you balance the actual words of Cllr Bashford with those of  all the others and pit them against this flimsy article by the Croydon Advertiser, don't you think?

Image courtesy of Phil Bradley at  http://farm6.staticflickr.com/5253/5398040089_3b76b1e464_b.jpg